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First-Timer Information

Guest Relations

315-475-7979
Or via email at info@landmarktheatre.org

Address
The Landmark Theatre main entrance is located at:
362 S Salina Street, Syracuse NY 13201

The Box office is located at:
364 S Salina Street, Syracuse NY 13201

Advertising Opportunities
To learn more about advertising opportunities at the Landmark Theater, please contact our Develpoment Director at 315-475-7979 ext. 107

Airports
The Syracuse area is serviced by 1 major airport: Syracuse Hancock International Airport (approximately 7 miles away). The Landmark Theatre is accessible by public transportation, car service, and taxi from this airport.

Aisles
For safety and as a courtesy to other ticket holders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.

Alcohol Management
For most events at the Landmark Theatre, alcoholic beverages are available for purchase. All guests under the age of 30 may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Landmark Theatre. Management reserves the right to refuse the sale of alcohol to any guest.

Animals
The Landmark Theatre has a strict policy towards animals on the premises and therefore does not allow animals or pets at the Landmark Theatre under normal circumstances, with the exception of service animals such as guide dogs. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability.

ATMs
There are no ATMs available inside the Landmark Theatre; however, there are a number of local banks and businesses where you may withdraw cash. We do suggest that you visit an ATM prior to entering the Landmark Theatre.

Bag Searches
We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. Ladies' handbags as well as diaper bags will be permitted upon inspection. All other bags will also be subject to search and deemed appropriate for admission by Security.

Binoculars
You are more than welcome to bring a pair of binoculars with you to the Landmark Theatre to enhance your overall experience.

Booster Seats
The Landmark Theatre does not provide Booster Seats at any performance.

Strollers
The Landmark Theatre does not provide a stroller check for any events.

Telephones
The Landmark Theater does not have any pay phones.

Bottles and Containers
Outside food and beverages, including water, are not permitted in the Landmark Theatre at any time.

Box Office Hours
Monday - Friday: 10am - 5pm
Please click here for additional box office information

Will Call:
Pick up tickets at Landmark Box Office Window on the day of event. Customers must present the actual credit card used to place the order, a photo ID, and the order number.

Balcony and Upper Levels
Currently, there is no elevator to the Balcony, Loge and Upper Levels. Please take this into consideration when purchasing your tickets. The Landmark Theatre will not issue refunds or offer reseating for patrons who purchased Balcony and Loge seats and find themselves unable to access them by stairs. The Orchestra seating has access from ground level.

Broken Seats
If your seat is broken, please contact the nearest Usher or Security Officer for further assistance.

Bus and Limousine Drop-Off
After drop-off, buses and limousines are not permitted to wait in the drop-off area. We suggest you communicate via cell phone with your driver for pick-up information.

Cameras
Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Therefore all Cameras, Video cameras/recorders are strictly prohibited. This policy will be strictly enforced. 

Cancelled/Postponed Events
In the rare event that a Landmark Theatre event is postponed or cancelled, please visit the Landmark Theatre website for more information.

Children
Please check the Landmark Theatre webpage for your specific event for more information regarding age for tickets required prior to your purchase of tickets.

Coat Check
The Landmark Theatre does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged

Code of Conduct
We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Landmark Theatre staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Concessions
If you are looking for a snack or a drink at an event, please stop by one of our concessions to purchase candy, soda, coffee, and bottled water. At some events, popcorn, and pretzels may also be available for purchase as well as beer, wine, and spirits. Outside food and beverage, including water, are prohibited. Food and drink is allowed in the seating area, however, we ask that you be respectful of the Landmark Theatre and others sitting around you. Please dispose of trash in the trashcans located throughout the lobbies.


Disabled Services

Disabled Services Tickets
The Landmark Theatre provides disabled accommodations and sells tickets to disabled individuals through our box office, which may be reached at 315-475-7979.

Companion Tickets
At a minimum, based upon availability, you will be permitted to purchase tickets for you and one guest beside you. You may also purchase tickets based upon availability for additional guests in close proximity to our wheelchair sections.

Ticket Refunds
Tickets for events at the Landmark Theatre are sold on a non-refundable and non-exchangeable basis.

Door Opening Times
Doors for events at the Landmark Theatre open one hour prior to event start time.

Dress Code
Unless otherwise noted, the Landmark Theatre does not have a formal dress code. We do ask, however, that you use your best personal judgement when dressing for an event.

Drop-Off & Pick-Up Point
We suggest that you drop your party off and pick them up on the Salina Street entrance under the Marquee. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone.

Emergency Contact Numbers
The best way to be contacted during an emergency is to set your beeper or cell phone to vibrate. The emergency contact telephone number during events is our Box Office at 315-475-7979. Please be sure to leave your seat location information with your babysitter, as the Landmark Theatre will not page ticket holders during an event.

Employee Recognition
The Landmark Theatre is proud of its commitment to customer service and we are pleased when we hear of employees or volunteers who perform their duties in an exemplary manner. If you would like to give any of our employees' special recognition please e-mail us at boxoffice@landmarktheatre.org

First Aid

Emergency Medical Technicians (EMT's) are available at every event for medical emergencies.

Guest Services
The Landmark Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher or Security Officer.


Handicap Restroom
Our Handicap Restrooms are located in the Main Lobby near the memorabilia case.

Hotels

Please click
here for a list of nearby hotels

Inclement Weather
The Landmark Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website. Please continue to check our website for the latest, up-to-the-minute information.

Lost and Found
Please contact our Box Office at 315-475-7979 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Usher for assistance.

Lost Children
If you are to become separated from your child during an event, please seek the nearest Usher or Security Officer for assistance. It always helps if your child has his or her seat location information with them.

Lost Tickets
If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 315-472-0700.

Media Access
Media credentials can be requested by calling the particular artist's publicist, record label or promoter. You must be an accredited member of the media on assignment to be considered. If this information is not presented to the Box Office prior to an event, you will not be permitted in. The Box Office can not contact the artist's publicist, record label or promoter for you.

Merchandise
The Landmark Theatre has many points of sale from which you may purchase merchandise at an event.

Messages
Unfortunately, due to the overwhelming number of requests that the Landmark Theatre receives, as well as time constraints during performances and events, we are not able to accept personal messages of any kind.

Parking
Please click here for parking and directions.

Phone Numbers

Information
315-475-7979

TicketMaster
1-800-475-7980

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. The Landmark Theatre may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from the Landmark Theatre are: weapons, oversized bags, outside food and beverage, cans, bottles, alcohol, drugs, laser pens, cameras, video cameras, monopods, tripods, audio recording devices and cameras with telephoto or zoom lenses.


Questions/Concerns

If you have any questions or concerns before or after an event, please call our Box Office at 315-475-7979. If you have questions or concerns during the event, please seek the nearest Usher or Security Officer.

Re-Entry
All exits are final. Guests are not permitted to leave an event and then re-enter the same event. Smoking passes may be obtained at the Salina Street doors for certain events.

Refunds & Exchanges
The Landmark Theatre has a no refund, no exchange policy on tickets for all events.

Renting the Landmark Theatre
The Landmark Theatre, is the perfect place to host your next event. For more information on hosting your special event or party, please call 315-475-7979 or click here

Seating Chart
Click here for Seating Map

Security
The Landmark Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a staff member, Usher, or Security Officer.

Signs and Banners
Signs and banners are not permitted into the Landmark Theatre at any time.

Smoking
In compliance with New York State regulations, there is no smoking permitted anywhere in the Landmark Theatre. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Outside smoking passes may be obtained at the Salina Street Entrance.

 

Tickets

Purchasing Tickets
Tickets for events at the Landmark Theatre may be purchased at the following authorized points of purchase: in person at of our Box Office at the Landmark Theatre, online through this website (which will hyperlink you to Ticketmaster), at a Ticketmaster Outlet or by calling Ticketmaster at 315-472-0700. Tickets purchased through Ticketmaster are subject to Ticketmaster service fees in addition to the cost of the ticket. These sources are the only authorized ticket-selling agents of the Landmark Theatre. Please be advised that we cannot vouch for the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by the Landmark Theatre. If you would like to purchase tickets on the day that the event is taking place, you may only do so directly in person at the Landmark Theatre Box Office.

Accepted forms of payment
Cash, Visa, MasterCard, are all acceptable forms of payment at our Box Office. We do not accept checks or money orders.

Upcoming Events Calendar
We update our Upcoming Events Calendar daily the moment we receive confirmation that an event is taking place at the Landmark Theatre.

Volunteer Opportunities
To find out about volunteer opportunities at the Landmark Theatre, please call 315-475-7979.

Ticket Stubs
Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. The Landmark Theatre staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.

TicketMaster Charges
Please be aware that the TicketMaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through TicketMaster. If you choose to use TicketMaster's phone or Internet service, you will be assessed a facility surcharge, a convenience and shipping charge. If you choose to utilize a TicketMaster outlet to purchase tickets, you will be assessed a facility surcharge and a convenience charge. You may avoid TicketMaster charges only by purchasing tickets in person at our Box Office.
TicketMaster Phone Number
1-800-745-3000

Pre-Sale Information 
For some events at the Landmark Theatre, promoters may decide to set up special pre-sales. During a pre-sale, a limited number of tickets are available for sale within a specified amount of time prior to the sale of tickets to the general public. Please note that while a pre-sale can afford you the opportunity to attempt to purchase tickets before the general public sale, there is no guarantee that you will be able to obtain tickets since, as in normal ticket-selling situations, there is a limited supply of tickets. In order to participate in most pre-sales a special code is required. The promoter of the event determines whether a pre-sale takes place and who may participate.

Facility Surcharge
A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($4.00) is included in the price of each ticket.

 
362 South Salina Street, Syracuse, New York 13202 - Call for reservations or tickets at 315-475-7980